Welcome to Zeto Innovations Private Limited (“Zeto Innovations,” “Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website at GetZeto.com (the “Website”), our mobile application (the “App”), and any products, services, software, platforms, or solutions provided by us (collectively, the “Services”).

By accessing or using any part of our Website or App, you agree to be legally bound by these Terms. If you do not agree, do not access or use our Services.

1. Company Overview

Zeto Innovations Pvt Ltd specializes in solving the everyday challenges of manufacturers, including inefficiencies, equipment breakdowns, and supply chain disruptions. We leverage advanced Artificial Intelligence (AI) and Machine Learning (ML) to provide actionable insights and tailored strategies that improve productivity, streamline operations, and support sustainable growth.

2. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use our Services. By using our Website or App, you represent that you meet this requirement and have the authority to enter into a legally binding agreement.

3. Use of the Website and App

You agree to:

  • Use the Services only for lawful purposes and in accordance with these Terms.
  • Refrain from using the Services in any way that could disable, damage, or impair them.
  • Not gain or attempt to gain unauthorized access to our systems, data, or user accounts.

4. Mobile App Usage

When using our mobile app, you agree to:

  • Download and install the app only from authorized platforms (e.g., Google Play Store, Apple App Store) or from the link on our website.
  • Use the app in compliance with local laws and these Terms.
  • Not reverse-engineer, copy, modify, or attempt to extract the source code or data of the app.
  • Ensure your device meets the technical requirements and that your software is up to date.

5. User Accounts

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your credentials.
  • Notify us immediately of unauthorized use or security breaches.

We reserve the right to suspend or terminate accounts found to be in violation of these Terms.

6. License and Restrictions

We grant you a limited, non-exclusive, non-transferable, and revocable license to download, install, and use our App and Services solely for your internal business use.

You may not:

  • Reproduce or distribute any portion of our Services without authorization.
  • Modify, translate, or create derivative works based on our software.
  • Use our Services to build a competing or similar product.

7. AI/ML Data & Performance Disclaimer

Our platform utilizes AI/ML models to provide insights, predictions, and recommendations. However, due to the dynamic and variable nature of manufacturing environments:

  • We do not guarantee 100% accuracy, uptime, or specific outcomes.
  • Final decisions should be made with consideration of human judgment and industry standards.
  • Data provided to our platform should be accurate to ensure reliable insights.

8. Data Collection & Privacy

Our collection and use of your data, including data gathered from the mobile app, is governed by our Privacy Policy ([Link to Privacy Policy]).

We may collect:

  • Device information and usage analytics
  • User-entered operational and production data
  • Location data (if explicitly granted via app permissions)

We do not sell your data to third parties. We take appropriate security measures to protect your data.

9. Software Updates and Availability

We may issue periodic updates to improve functionality and security of the Website or App. You agree to install updates promptly.

We do not guarantee that the Services will be available at all times and may experience downtime due to maintenance, upgrades, or technical issues.

10. Payment and Subscriptions

If you purchase or subscribe to any paid Services:

  • You agree to the listed fees and billing cycles.
  • All payments are non-refundable unless stated otherwise.
  • We may suspend Services for non-payment or failed transactions.

11. Intellectual Property

All content on the Site or App—including software, logos, visuals, algorithms, and text—is the property of Zeto Innovations Pvt Ltd or its licensors. Use of the content without permission is strictly prohibited.

12. Feedback and Suggestions

If you provide feedback, suggestions, or ideas to improve our Services, you agree that we may use them without any compensation or obligation to you.

13. Termination of Access

We may suspend or terminate your access to the Site, App, or Services at our discretion, particularly for:

  • Breach of these Terms
  • Abuse, fraud, or illegal activity
  • Non-payment of fees

Termination does not affect rights or obligations accrued before the termination date.

14. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Business interruption or loss of data
  • Errors or delays in predictions or recommendations

Our total liability is limited to the amount you paid to us in the 6 months prior to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Zeto Innovations Pvt Ltd, its employees, directors, and affiliates from any claims arising out of:

  • Your use of the Website or App
  • Your violation of these Terms or applicable laws
  • Your breach of data privacy or intellectual property rights

16. Third-Party Services

Our App or Website may integrate with or link to third-party platforms, APIs, or services. We are not responsible for the availability, accuracy, or policies of those external services.

17. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our control, including but not limited to natural disasters, cyber-attacks, power outages, government orders, or labor strikes.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of New Delhi, India. All disputes shall be resolved under the jurisdiction of the courts in Delhi.

19. Changes to Terms

We may modify these Terms from time to time. Updated versions will be posted on our Website and App. Continued use of our Services after changes constitutes acceptance of the revised Terms.

20. Contact Information

If you have questions or concerns about these Terms, contact us at: Zeto Innovations Pvt Ltd
Address : Kh No. 31/24/17/14 & 25, Harijan Basti, Palam Ext., Near Ramphal Chowk, New Delhi- 110045
Email: info@getzeto.com
Phone: +91 9650003148